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Case Study – The Audiology Expert: Independent Care, Personalised Solutions

Independent Care, Personalised Solutions
Founded by Keyla and Luiz de Magalhães in 2021, The Audiology Expert has quickly become a trusted name in hearing healthcare across Suffolk and Warwickshire. With clinics at The EpiCentre in Haverhill and Pure Offices in Leamington Spa, the practice offers comprehensive audiology services including diagnostic hearing tests, ear wax removal, tinnitus management, and advanced hearing aid fittings.

Expertise Rooted in Experience
The Audiology Expert team brings over two decades of clinical expertise, with experience within the NHS and leading private providers before establishing independent practice. The approach is refreshingly personal: every consultation is tailored to the patient’s lifestyle, ensuring solutions that go beyond “one-size-fits-all.” This independence allows access to the latest hearing technologies and specialist fitting procedures rarely offered by high-street chains.

Thriving with The EpiCentre’s Support
Being based at The EpiCentre has given The Audiology Expert more than just a professional address—it’s provided a collaborative environment and access to networking opportunities that fuel growth. The centre’s business support services have helped streamline operations and marketing. “The EpiCentre makes it easy to focus on what matters most—our patients,” Keyla shares.

A Trusted Name in the Community

With over 120 five-star reviews and a growing reputation for compassionate, expert care, The Audiology Expert continues to raise the bar for independent audiology. Backed by The EpiCentre’s collaborative spirit, the practice is well-positioned to keep innovating and connecting with the communities it serves.

Liuz De Magalhaes

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AI as a Supporting Role, Not The Headline Act.

22 January 2026

In the third instalment of the EpiCentre podcast series, the conversation turned to artificial intelligence and what it really means for small and medium sized businesses. After funding and engineering, this discussion focused on AI as a working tool rather than a headline trend. For many SMEs, AI feels both unavoidable and overwhelming. The panel set out to cut through that tension and examine how businesses are actually using it today.

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The EpiCentre Passes the 50 Customer Milestone

16 January 2026

The Epicentre has passed its half-century and is now working with over 50 companies as it celebrates five years since it opened its doors. The growing business community includes a diverse mix of companies reflecting The EpiCentre’s flexible model, designed to support businesses at every stage of their development — from start-ups and entrepreneurs to more established firms

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Case Study – 1 Accounts Online: Family Run, Community Focused.

22 December 2025

1 Accounts Online is a trailblazer in cloud-based accounting, accelerating digital transformation for small businesses. Their Business Coaching Service delivers tailored mentoring in financial management and strategic planning, empowering entrepreneurs to elevate their ambitions. Through educational content and a dedicated podcast, 1 Accounts demystifies finance, making expert support accessible to all.

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Covid-19 Statement

Update – 11 August 2022

Our Innovation Centres remain operational and accessible, and provide a safe environment for our staff and customers. We continue to assess the risk of COVID-19 alongside the latest guidance from government. In the meantime our Innovation Centre remains COVID-19 Secure and fully open for business. Our detailed risk assessment can be found here.